Privacy Policy

H&A Travel Transfer Connect FILLC (hereinafter referred to as “the Company”), the operator of Horse Camp Mongolia, considers the proper handling and protection of customers’ personal information to be an important responsibility.

The Company handles personal information in accordance with the following policy and complies with applicable laws and regulations.

1. Business Operator

Operator: H&A Travel Transfer Connect FILLC
Service Name: Horse Camp Mongolia
Address: Room 901, 9th Floor, Blue Mon Center, Sukhbaatar District, Ulaanbaatar, Mongolia
Representative: Baiskhalan
Contact: info@horsecampmongolia.com

2. Personal Information We Collect

When you make an inquiry, book a tour, participate in a tour, or use our other services, we may collect the following information as necessary:

Full name
Email address
Telephone number or other contact details, including LINE
Preferred tour, intended participation date, and number of participants
Age, height, and horseback riding experience
Accommodation, dietary, and other travel preferences
Health conditions, allergies, and other information necessary for the safe operation of tours
Information regarding travel insurance coverage and proof of enrollment
Emergency contact details
Booking details, payment status, and transaction information
Inquiries and communications with the Company
Website browsing history, cookies, device information, IP address, and similar technical data
Photographs, videos, and testimonials provided with your consent

3. Purposes of Use

We use the personal information collected for the following purposes:

Responding to inquiries
Accepting tour bookings and confirming booking details
Arranging transportation, accommodation, meals, horseback riding, and other services
Providing pricing information, confirming payments, and processing refunds
Communicating meeting points, itinerary changes, weather conditions, road conditions, and other relevant information
Managing participant safety and responding to emergencies
Recommending suitable horseback riding activities and tours
Improving our services and planning new tours
Analyzing and improving website usage
Preventing unauthorized use and resolving disputes
Creating and retaining records as required by law
Publishing photographs, videos, and testimonials where separate consent has been obtained

If we intend to use your personal information for purposes beyond those listed above, we will obtain your consent in advance.

4. Personal Information Transferred from Japan

The Company is a legal entity based in Mongolia.

If you access our website, contact us by email or LINE, or make a booking from outside Mongolia, including Japan, the personal information you provide may be transferred to Mongolia, where it will be stored and used by the Company.

We handle personal information in accordance with Mongolian personal information protection laws and other applicable laws, and implement appropriate security measures.

5. Inquiries via LINE

If you contact us through LINE, we may use your LINE account information, messages, and other information you provide to respond to inquiries, discuss bookings, and provide our services.

Information handled through LINE is also subject to the privacy policy established by LY Corporation.

Please do not send sensitive information, such as health information, travel insurance policy documents, or passport numbers, through LINE chat unless specifically requested by the Company.

6. Disclosure of Personal Information to Third Parties

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

When required by law
When necessary to protect a person’s life, body, or property
When necessary to respond to an emergency involving you or another tour participant
When you have provided prior consent

To operate a tour, we may share necessary information, such as participant names, group size, dietary restrictions, and health-related precautions, with drivers, horseback riding instructors, guides, accommodation providers, meal providers, medical institutions, and other service providers involved in the arrangements.

In such cases, we limit the information shared to what is necessary to provide the relevant services.

7. Outsourcing the Handling of Personal Information

We may entrust external service providers with the handling of personal information for website management, email delivery, booking management, payment processing, website analytics, and other business operations.

When outsourcing these services, we select providers as appropriate and require them to manage personal information properly.

Payment information, including credit card details, may be collected directly by the payment service provider. In such cases, the privacy policy of the relevant payment provider applies to that information.

8. Cookies and Website Analytics

We use cookies and website analytics services, such as Google Analytics, to understand how visitors use our website and to improve its content and usability.

These services may collect information such as pages viewed, device type, browser information, IP address, and other access data. Such information does not ordinarily identify an individual directly on its own.

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

For information about how Google handles data, please refer to Google’s Privacy Policy.

9. Photographs, Videos, and Customer Testimonials

We may publish photographs, videos, or testimonials provided by customers on our website, blog, social media accounts, brochures, and other promotional materials.

Before publication, we will explain the intended purpose and scope of use and obtain your consent. Refusing consent will not disadvantage you in your participation in our tours.

If you wish to have published content removed, please contact us. However, printed materials that have already been distributed may not be recoverable immediately.

10. Security Measures

We implement necessary and appropriate security measures to prevent unauthorized access to, loss of, leakage of, or alteration of personal information. These measures include:

Restricting access to personal information to authorized personnel
Properly managing accounts and passwords
Providing employees with education on personal information protection
Maintaining the security of devices and systems used
Properly deleting or disposing of personal information that is no longer needed

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements.

When personal information is no longer needed, we will appropriately delete or dispose of it unless retention is required by law or necessary for business purposes.

12. Requests for Access, Correction, and Deletion

If you request access to, correction of, suspension of use of, or deletion of personal information held by the Company, we will verify your identity and respond in accordance with applicable laws.

Please contact us using the details below to make a request.

H&A Travel Transfer Connect FILLC
Email: info@horsecampmongolia.com

13. Personal Information of Minors

If you provide personal information relating to a minor, please do so with the consent of their parent or legal guardian.

When necessary for booking or tour participation, we may request the name and contact details of a parent or guardian and confirmation of their consent.

14. Changes to This Privacy Policy

We may revise this Privacy Policy in response to changes in applicable laws, our services, or the way we handle personal information.

We will announce significant changes on our website.

Date of Establishment: September 16, 2026
Last Updated: September 16, 2026